Senior Customer Success Manager, Enablement Services at Quickbase in Remote
What's it like to work at Quickbase? Well, our company, our market and our customers are growing fast. This means all Quickbase employees are engaged in interesting work, we try new and different things and lots of room for career advancement (1/3 of our employees are in a new role from 1 year ago!). We work with exceptional colleagues and foster an environment that empowers those closest to the work to make decisions and provide each other the support to move quickly and learn as we go. Quickbase combines the excitement and pace of a startup with the stability and work/life balance of a market leader. Find out if Quickbase is for you! Position Overview:
We're looking for a Customer Success Manager for our Enablement Services function as we continue to grow! You will be a trusted advisor to our customers who purchase our Services Packages. You have a consultative mindset and aim to please. You can understand several business goals and processes across industries, tying them back to the Quickbase product, demonstrating the value of doing more with Quickbase. In short, you will own the success journey of our customers ensuring they have the right resources to accomplish their goals.
Responsibilities:
Manage Customers with Services Packages:
Quickly analyze customer's goals; determine the best approach to maximize their use of a Service Package. Partner with the customer to develop a services success plan, aligning customer goals to solutions built on the Quickbase platform, and presenting best practices to strengthen their adoption. Provide Project Management:
Oversee the execution of the services success plan, coordinating assigned resources, managing critical handshakes, and establishing clear lines of communication to drive positive outcomes. Identify and organize additional support as needed. Monitor Customer Risk:
Watch for risks to customer adoption of services and Quickbase, communicate internally cross-functionally to mitigate risk. Develop Strong Relationships:
Manage simultaneous customer engagements efficiently with a focus on time to value. Cultivate relationships with several key stakeholders in a variety of roles. Establish champions of the product and develop strategic relationships; create continued value and become a trusted advisor. Win Together:
Work cross-functionally with the appropriate internal teams to support your customers. Work collaboratively with Account Executives and Customer Success teammates to drive growth across a diverse account base. Improve Every Day:
Constantly looking for areas of operational improvement to increase efficiency and effectiveness in our services delivery to our customers, including playbook development and process design
Qualifications:
BS degree required 5
years in a customer facing role Project management skills and experience Strong communication and relationship management skills Bonus
Qualifications:
Experience supporting SaaS or other complex IT projects within large enterprises Business process, data modeling and workflow experience Familiarity with Javascript, relational databases and APIs Hands-on advanced knowledge of Quickbase PMP Certification Flexibility for travel (approximately 20%)
Salary Range:
$100K -- $150K
Minimum Qualification
SalesEstimated Salary: $20 to $28 per hour based on qualifications.
We're looking for a Customer Success Manager for our Enablement Services function as we continue to grow! You will be a trusted advisor to our customers who purchase our Services Packages. You have a consultative mindset and aim to please. You can understand several business goals and processes across industries, tying them back to the Quickbase product, demonstrating the value of doing more with Quickbase. In short, you will own the success journey of our customers ensuring they have the right resources to accomplish their goals.
Responsibilities:
Manage Customers with Services Packages:
Quickly analyze customer's goals; determine the best approach to maximize their use of a Service Package. Partner with the customer to develop a services success plan, aligning customer goals to solutions built on the Quickbase platform, and presenting best practices to strengthen their adoption. Provide Project Management:
Oversee the execution of the services success plan, coordinating assigned resources, managing critical handshakes, and establishing clear lines of communication to drive positive outcomes. Identify and organize additional support as needed. Monitor Customer Risk:
Watch for risks to customer adoption of services and Quickbase, communicate internally cross-functionally to mitigate risk. Develop Strong Relationships:
Manage simultaneous customer engagements efficiently with a focus on time to value. Cultivate relationships with several key stakeholders in a variety of roles. Establish champions of the product and develop strategic relationships; create continued value and become a trusted advisor. Win Together:
Work cross-functionally with the appropriate internal teams to support your customers. Work collaboratively with Account Executives and Customer Success teammates to drive growth across a diverse account base. Improve Every Day:
Constantly looking for areas of operational improvement to increase efficiency and effectiveness in our services delivery to our customers, including playbook development and process design
Qualifications:
BS degree required 5
years in a customer facing role Project management skills and experience Strong communication and relationship management skills Bonus
Qualifications:
Experience supporting SaaS or other complex IT projects within large enterprises Business process, data modeling and workflow experience Familiarity with Javascript, relational databases and APIs Hands-on advanced knowledge of Quickbase PMP Certification Flexibility for travel (approximately 20%)
Salary Range:
$100K -- $150K
Minimum Qualification
SalesEstimated Salary: $20 to $28 per hour based on qualifications.
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