IT Support Technician
Great Lakes Boat Top Co Great Lakes Boat Top Co Vonore, TN Vonore, TN Full-time Full-time $40,000 - $60,000 a year $40,000 - $60,000 a year 10 days ago 10 days ago 10 days ago Great Lakes Boat Top has an immediate opening for an IT Support Technician.
Job description We are looking for an IT Support Technician who is responsible, dependable, and committed to high quality work.
You must be a goal-driven team player with solid organizational skills and a keen attention to detail.
This position will report directly to the President.
This position will provide technology infrastructure and application support to all employees.
As a member of a team of individuals supporting a manufacturing environment, this person will assist in supporting, addressing and resolving IT related problems in accordance with company policies.
As an IT support technician, you will be required to respond to all support/repair calls while also providing a high degree of user satisfaction.
Your specific duties in this role will include:
Proactively provide services that meet or exceed our expectations and service levels.
Support corporate applications, internal local and remote corporate servers, user desktops, remote and traveling users, e-mail, and system access.
Support and troubleshoot VoIP phone system issues.
Troubleshoot and remediate application software issues.
Works with other IT Team members to resolve issues.
Maintain and provide repairs as needed to all network attached equipment, printers, and software in offices and on the shop floor.
Assist end users with resolution of hardware and software problems.
Respond to production system problems promptly and in a professional manner.
Maintain inventory management of software licenses, software, hardware, and other IT supplies.
Assists with the installation and support of new software, hardware and other IT projects as assigned.
Must have own reliable transportation.
Some travel required.
Requirements You must have at least one to three years' experience with computers, printers, servers, LAN, WAN, routers, switches, VoIP phone systems.
Computer certificate from training institute or Associates (A.
A.
or A.
S.
) degree in Information Technology or related field.
Experience supporting a corporate network and systems.
Experience with Windows Desktop OS (10 or higher) and Windows Server OS (2012 or higher) Desired skills and experience - not required but experience is a plus:
Windows PowerShell/PowerShell Core Mobile Devices - Android, iOS Microsoft 365 Microsoft SQL Salesforce Prior ERP Experience Veeam Amazon Storage Familiarity with a manufacturing environment Ability to function effectively in a fast-paced environment Ability to communicate with technical and non-technical people alike Interpret a variety of instructions furnished in written and oral formats Ability to clearly document IT processes & procedures Demonstrates flexibility in day-to-day work environment Compensation depends upon years of experience.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
4x10 Ability to commute/relocate:
Vonore, TN 37885:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Preferred) Windows:
1 year (Preferred) Work Location:
In person Job Type:
Full-time Pay:
$40,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience level:
3 years Schedule:
Monday to Friday Ability to commute/relocate:
Vonore, TN 37885:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Required) Windows:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job description We are looking for an IT Support Technician who is responsible, dependable, and committed to high quality work.
You must be a goal-driven team player with solid organizational skills and a keen attention to detail.
This position will report directly to the President.
This position will provide technology infrastructure and application support to all employees.
As a member of a team of individuals supporting a manufacturing environment, this person will assist in supporting, addressing and resolving IT related problems in accordance with company policies.
As an IT support technician, you will be required to respond to all support/repair calls while also providing a high degree of user satisfaction.
Your specific duties in this role will include:
Proactively provide services that meet or exceed our expectations and service levels.
Support corporate applications, internal local and remote corporate servers, user desktops, remote and traveling users, e-mail, and system access.
Support and troubleshoot VoIP phone system issues.
Troubleshoot and remediate application software issues.
Works with other IT Team members to resolve issues.
Maintain and provide repairs as needed to all network attached equipment, printers, and software in offices and on the shop floor.
Assist end users with resolution of hardware and software problems.
Respond to production system problems promptly and in a professional manner.
Maintain inventory management of software licenses, software, hardware, and other IT supplies.
Assists with the installation and support of new software, hardware and other IT projects as assigned.
Must have own reliable transportation.
Some travel required.
Requirements You must have at least one to three years' experience with computers, printers, servers, LAN, WAN, routers, switches, VoIP phone systems.
Computer certificate from training institute or Associates (A.
A.
or A.
S.
) degree in Information Technology or related field.
Experience supporting a corporate network and systems.
Experience with Windows Desktop OS (10 or higher) and Windows Server OS (2012 or higher) Desired skills and experience - not required but experience is a plus:
Windows PowerShell/PowerShell Core Mobile Devices - Android, iOS Microsoft 365 Microsoft SQL Salesforce Prior ERP Experience Veeam Amazon Storage Familiarity with a manufacturing environment Ability to function effectively in a fast-paced environment Ability to communicate with technical and non-technical people alike Interpret a variety of instructions furnished in written and oral formats Ability to clearly document IT processes & procedures Demonstrates flexibility in day-to-day work environment Compensation depends upon years of experience.
Job Type:
Full-time
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Schedule:
4x10 Ability to commute/relocate:
Vonore, TN 37885:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Preferred) Windows:
1 year (Preferred) Work Location:
In person Job Type:
Full-time Pay:
$40,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Experience level:
3 years Schedule:
Monday to Friday Ability to commute/relocate:
Vonore, TN 37885:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Help desk:
1 year (Required) Windows:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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